Complaints & Appeals
Fair, transparent processes for complaints and appeals.
Complaints
USAS accepts complaints related to accredited bodies, misuse of marks, or service delivery. We acknowledge receipt, review evidence, and respond within a defined timeframe.
- Submit supporting evidence
- Receive acknowledgement
- Review and response
Appeals
Applicants and accredited bodies may appeal accreditation decisions. Appeals are reviewed independently to ensure fairness and impartiality.
- Appeal submission
- Independent review
- Decision communication